SGP Pools is a state-owned gambling organisation established to provide a safe and regulated experience for Singaporeans looking to place bets. Its main products include numbers games, sports betting and horse racing. It is a member of the World Lottery Association and adheres to strict operating standards. SG Pools is also dedicated to social responsibility and has 24/7 customer support for its players. It also promotes responsible gambling and supports community organisations.

The company’s chief executive officer, Yeo Teck Guan, took over in 2021 and immediately set about changing the way it operated. His vision was to take the business from a legacy organisation into an agile, digitally empowered company. He realised that this could only be achieved by creating an organisational culture of innovation, customer care, and a sense of one team.

He introduced new ways of working by setting up forums for staff to share ideas and opinions. These would then be incorporated into the strategy. He also encouraged employees to volunteer for various projects, such as helping out at homeless shelters and organising community activities. The new management approach has led to increased engagement and a more collaborative culture, as well as improved efficiency and productivity.

This month, the company hit a record high turnover of $12.2 billion. This is a 7% increase over the previous financial year and the highest ever for the company. The increase was largely due to a jump in sports betting activity, mainly for football and Formula 1 events.

Singapore Pools is a government-backed entity that has been in operation since 1968. It is a subsidiary of the Tote Board and has a head office in Singapore. It is a member of the World

Lottery Association and has a WLA Responsible Gambling Framework Level 4 certification. It also has retail channels in convenience stores and markets. Its chairman is Mr Kaikhushru S. Nargolwala.

In addition to providing a safe, regulated environment for gambling, SGP pools offers information and tips to help users make informed decisions when placing bets. They also offer single game parlays as another form of bet that can prove lucrative but is not guaranteed to win. This can lead to large losses if the player is careless with their bets.

In order to prevent illegal gambling, the company has partnered with the authorities to work together in a collaborative manner. It has also taken measures to minimise risks, especially during peak times. The company has also migrated its on-premises applications monitoring system to Oracle Cloud Infrastructure (OCI). This allows them to monitor and manage multiple systems with increased visibility and automation through a single dashboard. It also provides automatic alerts for performance, availability and load analysis, which cuts troubleshooting time by half. The company’s move to OCI will further improve its customers’ digital experience. It will also help it to meet increasing customer expectations. It is expected that the company will continue to see strong growth in its business this year and beyond.